Shipping policy
Our Commitment to Timely and Secure Delivery
At Mapela Silver, we are committed to ensuring that your exquisite jewelry reaches you promptly and securely. We understand the importance of reliable delivery in the United Arab Emirates and strive to provide a seamless shipping experience for all our valued customers. This policy outlines our shipping procedures, costs, delivery times, and other important information for purchases made through Mapela Silver in the UAE.
1. Shipping Destinations
Mapela Silver currently ships to all Emirates within the United Arab Emirates, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Worldwide shipping is also available.
2. Shipping Costs
Within the UAE:
We are pleased to offer Complimentary FREE Shipping on All Orders within the United Arab Emirates. This means you will not incur any additional charges for standard delivery, regardless of the order value or size. Our aim is to provide you with a transparent and enjoyable shopping experience without hidden fees.
International Shipping:
For international orders, shipping costs will vary depending on the destination, the weight and dimensions of your order, and the selected shipping method. Shipping costs will be calculated and displayed at checkout before you finalize your purchase. Please note that international customers are responsible for any customs duties, taxes, or import fees that may be levied by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.
3. Processing Time
Once your order is placed and payment is successfully processed, our team will begin preparing your items for shipment. Our standard order processing time is 1-2 business days. During this time, we carefully inspect, package, and prepare your jewelry for dispatch. Please note that processing times may be slightly longer during peak seasons, promotional periods, or public holidays. We will always endeavor to keep you informed of any significant delays.
4. Estimated Delivery Times
Within the UAE:
After your order has been processed and dispatched, the estimated delivery time within the UAE is typically 1-3 business days. This timeframe may vary depending on your specific location within the UAE and the efficiency of our shipping partners.
International Shipping:
International delivery times vary significantly based on the destination country, customs procedures, and the shipping method selected at checkout. Estimated international delivery times generally range from 7-15 business days. A more precise estimate will be provided during the checkout process. Please be aware that customs clearance procedures in the destination country can sometimes cause delays beyond our control.
5. Order Tracking
To keep you informed every step of the way, Mapela Silver provides comprehensive order tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to our shipping partner's website. You can use this tracking number to monitor the progress of your delivery in real-time. Please allow up to 24 hours for the tracking information to become active after you receive the shipping confirmation.
6. Delivery Process
Our shipping partners will attempt to deliver your order to the address provided during checkout. It is important to ensure that someone is available to receive the package at the designated delivery address. If no one is available, the courier may:
•Attempt re-delivery on a subsequent business day.
•Contact you to arrange an alternative delivery time.
•Leave a notification card with instructions on how to collect your package from a local depot.
We recommend providing a contact number that is easily reachable to facilitate smooth delivery. Mapela Silver is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
7. Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact our customer support team at mapela.silver@gmail.com immediately. We will work diligently with our shipping partners to investigate the issue and find a satisfactory resolution. For damaged items, please retain all original packaging and the damaged item itself, as these may be required for the investigation process.
8. Packaging
All Mapela Silver jewelry is carefully packaged in secure and discreet packaging to ensure its protection during transit. Our packaging is designed to safeguard your items from damage and maintain their pristine condition upon arrival.
9. Contact Us
If you have any questions or require further assistance regarding our shipping policy or your order, please do not hesitate to contact us:
We are committed to ensuring your experience with Mapela Silver is nothing short of exceptional. Thank you for choosing Mapela Silver.